Warranty

Limited warranties

Essentia Group Inc. warrants your Essentia Mattress for a period of twenty (20) years prorated warranty against defects in workmanship and materials, subject to the limitations contained herein.

If during the twenty year period from the date of purchase your Mattress is found defective because of faulty workmanship or structural defects other than the specific limitations contained herein, it will be replaced or repaired, at our option.

It is understood that this warranty does not apply to the normal increase of softness in the foam which can occur during normal breaking in, or in the case of visco-elastic memory foam, a lessening of the gradual recovery aspect of the foam, of which such lessening, should it occur, does not reduce the continual pressure reducing and pressure relief properties of the mattress. This warranty does not include any deterioration of the foam, with an indentation of less than (2") inches not associated with a sag in the foundation, box spring or platform.

It is incumbent on the consumer to maintain the foundation and provide appropriate support for the mattress. Substitution or use of improper foundations, platforms or other bases upon which the mattress is placed, may result in damage to the product. Should the product be damaged by the use of an improper base by the consumer, this warranty is void.

This warranty does not apply to the ticking cover on the mattress which is warranted for a period of five (5) years from the date of purchase against defects in material or workmanship nor the cover which is warranted for two (2) years against defects in material or workmanship.

The optional matching foundation has a 5 year warranty against defects in material or workmanship, and we will repair or replace at our cost this foundation, based on our assessment of defect or damage. However, this warranty is limited to that particular piece or part determined to be defective. Entire sets will not be replaced unless all pieces are deemed defective.

The warranties contained herein do not include the costs of shipping and handling, which are to be borne by the purchaser.

Our representative or designated agent shall make the final determination regarding repair or replacement. We do not warrant our product as a remedy for any specific medical condition and do not warrant against any complications resulting from the use or inability to use this product. We do not warrant individual comfort preferences, sheet fit or height issues resulting from purchaser's bed frame size or headboard style.

All warranties contained herein are void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident or neglect; including but not limited to damage by burns, cuts, water, stains, bodily fluids or is otherwise abnormally soiled, used or unsanitary. It is incumbent on the consumer to protect the mattress with a stain resistant mattress pad.

These warranties are valid only to the original purchaser of the product as indicated on the original sales invoice. The law tag must not be removed from original product as this identifies the product for the purpose of the warranties contained herein. The original invoice is required and is the only acceptable proof of purchase.

Essentia mattresses are assembled without adhesives for your health and well being. The quilted cover may shift slightly with use; this is normal and is not considered a warrantable defect.

In order to provide an optimum sleeping surface this premium product contains only the finest quality materials. As with all premium sleep products, certain body conformity adaptations will take place as your mattress adapts to your particular body shape and type and any peculiarities in your spinal alignment or bone structure. This is to be expected and is part of the performance of your mattress. Our representative or designated agent shall make the final determination regarding repair or replacement. We do not warrant our product as a remedy for any specific medical condition and do not warrant against any complications resulting from the use or inability to use this product. We do not warrant individual comfort preferences, sheet fit or height issues resulting from purchaser's bed frame size or headboard style.

Should this warranty be exercised and your product replaced and/or repaired, the warranty will not be extended or renewed.

Terms and services related in this warranty shall be the consumers sole and exclusive remedy should the product fail during the timeframe stated here in. We make no warrant beyond those terms and conditions stated. Please retain this warranty and your original invoice for twenty (20) years.

Contact original point of purchase regarding any warrantable issues.

Prorated warranty schedule:
Ten year full warranty - eleventh year maximum 50% of MSRP, twelfth year maximum 48% of MSRP, thirteenth year maximum 45% of MSRP, fourteenth year maximum 40% of MSRP, fifteenth year 35% of MSRP, sixteenth to twentieth year maximum 25% of MSRP.